Shipping policy

Head Cases Online

Last Updated: 18-Mar-2026

Processing Time

All items are made to order.

  • Processing time: 2–5 business days

  • Orders are processed Monday–Friday (excluding holidays)

Once your order is produced, it will be shipped immediately.

Shipping Times

Estimated delivery times:

UK/USA

  • 2–7 business days

International Orders

  • 7–15 business days (may vary by location)

Please note that these are estimates, and delays may occur due to courier services or customs.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • your location

  • order size

  • selected shipping method

Occasionally, we may offer free shipping promotions.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

You can use this to track your package until delivery.

Delays

While we aim to deliver within the estimated timeframe, delays can occur due to:

  • high demand periods

  • courier issues

  • weather conditions

  • customs processing (for international orders)

We are not responsible for delays outside of our control.

Incorrect Shipping Details

Please ensure your shipping address is correct at checkout.

Head Cases Online is not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error, contact us immediately — changes may only be possible within a short window after ordering.

Lost or Missing Packages

If your order does not arrive within the expected timeframe, please contact us.

We will investigate with the courier and, if confirmed lost, arrange a replacement or solution.

Customs & Import Taxes

For international orders:

  • customers may be responsible for customs fees or import taxes

  • these charges are determined by your local customs authority

Head Cases Online is not responsible for these additional charges.

Contact Us

If you have any questions about your order or shipping, please contact us:

📧 support@headcasesonline.com
📞 +44 7834 083308

Final Note

We aim to deliver your order quickly, safely, and reliably. If there’s ever an issue, we’re here to help.