Refund policy
We want you to love your order — if something isn’t right, we’ll make it right.
Returns
Because each item is made to order, we do not accept returns or exchanges for:
-
change of mind
-
incorrect model selected by the customer
-
unwanted items
Please ensure you select the correct phone model and design before placing your order. We may be able to cancel an order within 24 hours, at our discretion.
Damaged or Faulty Items
If your item arrives damaged, defective, or incorrect, we will happily replace it or issue a refund.
To request this, please contact us within 7 days of delivery and include:
-
your order number
-
clear photos of the item
-
a brief description of the issue
Once approved, we will arrange a replacement or refund at no extra cost.
Lost or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us and we will investigate.
If an item is confirmed as lost, we will send a replacement.
Order Changes & Cancellations
Orders can only be cancelled or changed within 2 hours of purchase, as production begins quickly.
After this time, we may not be able to make changes.
Refunds
Refunds are only issued for:
-
damaged or defective items
-
incorrect items sent
-
lost orders (confirmed)
Approved refunds will be processed to your original payment method within 5–10 business days.
Contact Us
If you have any questions or need help with your order, please contact us:
📧 support@headcasesonline.com
📞 0969 380 1275
Final Notes
We are committed to providing high-quality products and great customer service. If there is any issue with your order, please reach out — we’re here to help.